Refund Policy

Last Updated: November 2025

We aim to provide reliable and high‑quality maintenance service. This policy explains when customers are eligible for refunds.

1. Refund Eligibility

You may request a refund if:

• A scheduled maintenance service was not completed and cannot be rescheduled within a reasonable timeframe.

• You were charged after canceling your subscription (verified through system logs).

• A billing error occurred.

2. Non-Refundable Charges

The following are not eligible for refunds:

• Completed maintenance visits.

• Subscription charges for periods where service was attempted but access to the property was restricted by the customer.

• Charges older than 60 days.

• Annual subscription charges after service has begun.

3. Partial Refunds

At our discretion, partial refunds may be issued when:

• A portion of an annual plan remains unused.

• We determine service on our end was incomplete or below standard.

4. Cancellation Timing

• Monthly subscriptions: Cancellation stops future billing but does not refund prior charges unless eligible under section 1.

• Annual subscriptions: You may request a prorated refund only if no maintenance visit has yet been completed.

5. Processing Refunds

• Refunds, when approved, are issued to the original payment method.

• Processing may take 5–10 business days depending on your financial institution.